Terms of sale

These general conditions of sale apply between,
on the one hand the SARL Distrilaine owner of the online sales site: www.laine-et-tricot.com hereinafter referred to as "Distrilaine" and,
on the other hand, non-trading individuals wishing to make a purchase on the Distrilaine site, hereinafter referred to as the “Customer”.

“Distrilaine” and the “Client” are collectively referred to as “the Parties”.
The Parties agree that the applicable general conditions of sale are those made available to the Customer on the site www.laine-et-tricot.com when placing the order.

If a condition were to be lacking, it would then be governed by the practices in force in the distance selling sector in France. Distrilaine reserves the right to modify these general conditions of sale according to changes in the law and case law in force in France. Nevertheless, the general conditions of sale will be those applied at the time of the order.

These general conditions of sale define the contractual relations between the parties and in particular the placing of the order, the payment, the confirmation of the order and the delivery.

The company

The head office :
16 rue Arago
44240 La Chapelle sur Erdre
Share capital: 2500 Euros.
VAT number IC: FR 15489626416
Registration in France at the RCS of Nantes under N° 489626416

The user can place his order from the online catalog (there is no paper catalog).

He can choose his articles directly on each page and indicate the desired quantity. His order is accessible via the basket at the top of the page. The order is subject to a summary which includes the elements specific to the products covered by the order. Once the basket is displayed, the customer can either:
- validate his order by choosing his method of payment;
- change the quantity of an item;
- delete an item, by updating the order;
- delete the entire order.

The Customer must provide a valid delivery address - in the event that the address provided did not allow the proper delivery of the order resulting in the return thereof, the reshipment of the package would be the responsibility of the Customer.

The validation of the order implies unreserved acceptance of the special conditions of sale specific to each of the products covered by the order (name, price, color, weight, quantity, particularity of the products).
The customer acknowledges having read and accepted the fixed amount relating to the delivery costs.
It is also stipulated that the sales contract is only formed from the validation of the full payment of the order with our bank. Once the payment has been validated, Distrilaine will send the order confirmation by e-mail to the address provided by the Customer.

In the event that a product is no longer available for sale, Distrilaine undertakes to immediately notify the Customer by e-mail, who will have the possibility of requesting, within 7 days, the substitution of the product by another of its choice of equivalent price or to be reimbursed the amount of the price of the missing product.

The Customer is prohibited from reselling the products. Any order placed by a Customer is for personal use or for the personal use of the person on whose behalf the delivery is to be made.
The customer is solely responsible for the effective payment of the products purchased and the contact details transmitted for delivery.

Distrilaine undertakes to deliver the items ordered as soon as possible, and within a maximum period of 30 days, as evidenced by the postmark.

The package is sent to the delivery address provided by the Customer - in the event that the address provided did not allow the correct delivery of the order resulting in its return, the reshipment of the package would be at the Customer's charge.

For France, the products will be sent by So Colissimo, LettreMax (for small accessories) or Colissimo France - Delivery Against Signature at Home.
For another destination, the products will preferably be sent by "Colissimo followed with signature".
The Customer will be delivered to the address registered at the time of the order.

“Distrilaine” cannot be held responsible for any delivery problems, loss or damage to parcels and which would be the responsibility of La Poste or ColiPoste.
In the event of loss or deterioration, an investigation will be requested from La Poste or ColiPoste; in the case of compensation (according to the T&Cs of the service provider), it will be paid to the customer in the form of a credit note or reimbursement.

In the case of a parcel indicated as "delivered" by ColiPoste, and which the recipient has not received, the Post Office in this specific case demonstrates